R&D MedTech - Services
R&D MedTech: More than Software, Your Total Technology Solution
When it comes to implementing an EHR system, one size does not fit all. Medical practices differ in technology infrastructure and needs. We perform a comprehensive review of your practice needs from workflow to scheduling to financing to existing technology in order to maximize the use of your time and the equipment you have and guarantee compatibility with your new EHR system.
Please click on the links below to learn more about each of the individual services offered by R&D MedTech.
Training - Our comprehensive, in person training is tailored to meet the specifc needs of your practice.
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Staff Training: Our training solution includes detailed project management for both our practice management and chart training in order to keep your practice on schedule and budget while also managing the change management your practice will experience through these new processes.
Training Options: We can facilitate your training at our Muskogee headquarters, at an off-site location close to your practice, or in your own office practice environment. The Go-Live deployment training is always conducted on-site at your practice. When comparing our solution to our competitor's this is an important differentiator as the success of on-site training implementation is much higher than the web-based training solutions offered by our competitors.
Tailored Instruction: To make the transition to EHR as easy as possible, following the training and go-live phases, we provide clients specific and tailored instructions for each job function. This resource is a valuable guide as each member in the practice becomes familiar with the EHR system. This includes everything from accounts receivable monitoring to physician specialty template customization.
Onsite Training: When practices look to "Go electronic", they reach for their most common real-life experiences to guide them, cognitively, about "What is this going to take?" For most people, that's installing some software on their computer and muddling through it.
The problem is, this experience is a poor model to understand EHR implementation:
It implies “This is something you can do with an instruction book and maybe a little help”.
Or “This is something that is experienced at the computer, and the computer only.”
Or “It generally takes a week or two to 'get really good' at it.”
What it misses is:
1. EHR implementation means a THOROUGH examination of all of your clinical workflows and then in some cases, reorganizing them under a new electronic paradigm.
2. “Support” is NOT an instruction book, and NOT a 2-hour class, but a continuous, ongoing monitoring of physician, nurse, and practice management behaviors - And to achieve this requires an entire support mechanism of its own.
3. The 'learning curve' is often longer than anticipated.
R&D MedTech believes there is a higher probability for a successful implementation if training is delivered in person as opposed to over the web or from a CD. Our trainers are certified by Greenway after intensive classroom and shadowing experiences.
For more information, contact R&D MedTech at 918-682-2285.
Health Information Technology Infrastructure Support - We provide you with a tailored technology solution that meets your needs and budget.
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To suit your individual needs, R&D MedTech will:
• Review your existing infrastructure for guaranteed compatibility
• Assist with equipment purchases through our reseller partnerships
• Tailor solutions to meet your needs and budget
We provide you with a tailored technology solution that meets your needs and budget, and offer personalized, high quality service to guarantee your investment works effectively for you. Our help desk supports both questions about the EHR software and any IT infrastructure we install.
EHR Data Migration Support - Your current data doesn't get left behind.
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Electronic Data: From medical history to billing and demographic data, we ensure that your electronic data is seamlessly migrated into your new EHR system based on your specific requirements. If your needs demand more than the standard data migration processes, we will build a custom solution to guarantee that the electronic data you already have is readily available in your new EHR system.
Conversion of Paper Files: Going electronic does not mean you have to sacrifice the thousands of paper patient records accumulated over the years. When the time comes to convert paper records to electronic records, we can either take care of it for you, or work with your staff to make it as easy and cost efficient as possible. We work with the doctors and clinical staff to determine conversion priorities and the most efficient way to convert paper data into the EHR system.
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How does R&D MedTech convert the legacy paper files into electronic files?
Most practices want every part of the patient’s chart available. However, how often do you look at the entire chart before, during, or right after the patient’s appointment? Therefore, the best and most cost effective solution for most practices is to scan only what they need. R&D MedTech meets with the physicians and staff to decide what information is “TYPICALLY” pertinent to every visit, and then make that the standard protocol.
For example: Sue Smith has an appointment in 72 hours. Normally your staff would pull her chart 24 to 48 hours prior to her appointment and begin to prepare for the visit. They add blank consent, progress notes, and/or necessary forms to “prep” the chart.
When implementing an EHR you can use the same time and workflow process by having your staff continue to pull the charts 24 to 48 hours prior and scan in all of the decidedly pertinent information (3 most recent visit notes, 3 most recent lab results, etc.)
Note: It is important to stamp those documents SCANNED with the date – so that they don’t get scanned again unnecessarily.
Your next question might be: What about the other progress notes or lab results in their chart? I may need those and not know yet? The answer is: The scanning process is a “process”. Just because they have scanned the “standard decidedly pertinent” information, doesn't mean the remaining documents go in the shredder. For the next 2+ (you decide how long) visits, your staff should also send the paper chart in for the appointment. During those visits, you decide if additional documents need to be scanned and flag those to be scanned as well.
Except for specific cases, you should have all of the necessary information scanned in the patient's electronic chart in 2-3 visits. The paper chart should then be archived in your file system, labeled boxes, and/or whatever archive system you decide to use. It is best to keep them on site for the next 2 years. Of course, this solution will NOT work for all offices and/or physicians. However, for the majority of practices, this scanning method is being used with success. The size of you typical charts, daily patient volume, and staff will be taken into consideration when designing a workflow that works for you.
For more information, contact R&D MedTech at 918-682-2285.
R&D MedTech Data Hosting - We offer safe, reliable hosting at an affordable price.
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With the hosted solution from R&D MedTech your records and information is stored securely in our data center with full redundancy and backups. This means less equipment for you to purchase when converting to EHR. And, we provide all the technology expertise to keep everything running smoothly. The end result is a better EHR experience at a lower cost. Information security is a top priority and we take very seriously the constant responsibility to stay on top of any possible security vulnerabilities and immediately implement the patches to correct them. R&D MedTech’s hosted EHR solution offers peace of mind at a reasonable price.
R&D MedTech: Your Data, Your Way for Your Practice
R&D MedTech helps you design a data storage and hosting system that best meets your needs. Some offices may choose to host all their data internally on servers located within the office. If that approach best fits your practice, we will walk you through the technical requirements and on-staff technical expertise necessary for your practice to succeed. Another option is to let R&D MedTech host the data for you.
Hosting with R&D MedTech
For practices who seek the benefits of a robust IT data infrastructure but not the maintenance, R&D MedTech will house your data in our secure, climate controlled data centers. With R&D MedTech hosting, practices benefit from:
• Very low upfront costs and predictable annualized expenses
• Reduced IT learning curve
• Faster, simplified implementations
• HIPAA compliance with electronic data security
• Expert IT support and monitoring
• Redundant systems, including power and connectivity
• Elimination of time-consuming server upgrades and backups
EHR Disaster Recovery Backup
Your EHR system should be as reliable and hardworking as you are, especially in times of emergency. With our disaster recovery backup option you can periodically sync your onsite data with our secure data center so that in the event of an disaster you can continue to work with your data remotely and securely. Even if your practice chooses to host local rather than through R&D MedTech, you can still access our Disaster Recovery system in the event your local system is rendered inoperable. If you host with us, your EHR is completely covered with Disaster Recovery included in the hosting package.
For more information, contact R&D MedTech at 918-682-2285.
Data Security - HIPAA safe data solutions.
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Utilizing the latest in Intrusion Detection and Intrusion Prevention technology, we provide peace of mind that your important data will be kept safe and confidential. We are HIPAA compliant and closely guard all personal information. Remote access is closely monitored and only allowed over encrypted connections. We conduct regular security audits and immediately address any possible vulnerabilities.
R&D MedTech: Your Partner for the Business of EHR
R&D MedTech will provide an initial financial assessment tailored to your practice based on federal and state incentive funds available to your practice, average cost savings, and new revenue streams generated by EHR. In addition, we'll complete a cost estimate for all necessary hardware, software and training required to implement EHR so that your practice will have a complete financial picture from which to make well-informed practice decisions.
Help Desk
R&D MedTech offers personalized, local support services through its Muskogee, Oklahoma headquarters. Our well-trained, friendly staff is available to answer your questions and guide you in making the most of your EHR system. Our help desk staff is prepared to answer both questions on the EHR software and any hardware we have installed. As a business partner with Greenway Medical, we also have corporate reach-back to them for questions relating to programming.
Strategic Partners offer Financial Assistance - We can provide you with competitive rates and terms.
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In addition to helping you access federal incentives, R&D MedTech has partnered with financial institutions to offer options to affordably finance your EHR system, should that be necessary. Because any applicable federal incentives are expected to be paid out over a few years, some practices prefer to finance the EHR investment to avoid cash flow inconvenience.
If financing is an option of interest to you, please contact us for additional information so we can provide you with competitive rates and terms. We have already educated our financial partners on the value of EHR that your local institution may have difficulty collateralizing.
Financial Monitoring
In the months immediately after EHR implementation, we will work with each practice, at no additional charge, to monitor financial reports and identify any potential hiccups in how the system is being used by staff. With an extra set of eyes focused on your bottom line, we work to avoid any financial surprises that could otherwise go undetected.
Greenway - Read more about our partner.
